In accordance with local guidelines for the COVID-19 public health crisis, Clements Counseling, PLLC will only be offering Tele-Mental Health Sessions until further notice.
TELE-MENTAL HEALTH SESSIONS: Effective Immediately, all sessions will not be physically facilitated at the Rockwall office, but will instead be held via Telehealth. Our software is HIPAA compliant and can be accessed via mobile phone, tablet, desktop or laptop.
If you have any questions or concerns, please feel free to contact us via email or
calling us at 214-208-4807.
Immediate Next Steps:
Login into the client portal, click link -> TheraNest
You will be required to complete the Informed Consent for Tele Mental Health / Videoconferencing form prior to your appointment.
When completing the Telehealth Consent Form: You will be required to provide two nearby hospitals and their corresponding phone number. For your convenience, we have listed some hospitals in and around Rockwall:
Texas Health Presbyterian Hospital - Rockwall 469.698.1000
Baylor Scott & White Emergency Hospital - Rockwall 214.294.6200
Baylor Scott & White Medical Center - Lake Pointe/Rowlett 972.520.8000
City Hospital Emergency Care Center - Rowlett 469.863.7150
Baylor Scott & White Emergency Hospital - Murphy 214.294.6150
What is Telehealth?
Telehealth is the use of video and/or audio technologies to support long-distance services between providers and their clients.
How to Join Your Telehealth Session
How do I join our session via my phone/tablet?
It’s as easy as clicking the unique link shared by your provider via text message at the time of your appointment. There is no app to download. Just click the link, enable the audio/video, enter your name, and select 'Join'.
How do I join our session via my desktop/laptop?
– At the time of your session, log into the Client Portal by clicking this link: TheraNest or by logging into the Client Portal, which is the same place you use to request appointments and/or filled out your Intake Forms.
– Go to ‘Appointments’
– At your appointment time, select ’Start Session’ (blue button)
– Grant access to your microphone + camera
– Enter in your preferred first name
– Select 'Join' (blue button)
Once the host (counselor) starts the session, then you will be able to join.
What equipment do I need to join a session?
You will need the following to join a Telehealth (online therapy) session with your provider:
A computer, tablet, or phone (no applications or software download needed).
An external or integrated webcam.
An external or integrated microphone.
Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.
Do I need a specific internet browser?
If you’re using a Desktop or Laptop, we recommend:
We recommend the below if you’re using a mobile phone or tablet:
Android - Google Chrome
iOS (iPhone or iPad) - Safari
Does BCBS cover Telehealth?
If you have benefits from BlueCross BlueShield for counseling, you will have benefit coverage for Telehealth.
Will our sessions be recorded?
No. TheraNest does not record or store the audio or video from Telehealth sessions.
Is Telehealth in TheraNest HIPAA compliant?
Yes. We take your data security seriously and encrypt all your information by HIPAA standards and are HIPAA compliant. Your data is continually and securely backed up. We use Amazon for Hardware and physical security because they are HIPAA compliant and have to follow many rules and that helps us with compliance.
Alternatively, check out our Telehealth infographic here for best practices when setting up the optimal Telehealth space.